Jed, Samantha, and Rob work for a nonprofit organization that helps military veterans. They mostly love what they do, but they struggle immensely with the poor manner in which their organization is run. Their leader flips from one project to the next, often pulling them to work on a new requirement with no advance notice. They feel jerked around by the tyranny of what is most urgent—a reoccurring pattern that is not well thought through. Decisions are sometimes made for them in areas where they are subject matter experts without seeking their input or advice. They feel unheard and underappreciated. They are emotionally and physically exhausted because there are no work boundaries or protected times for them to rest and relax.